Shipping & Returns
Shipping Policy
At Cuddly Pug Squad, we offer a variety of shipping methods to ensure that your products arrive as quickly as possible. Our packaging is designed to keep your items safe and secure during transit. Shipping costs are calculated based on the weight and size of your order, and will be displayed at checkout.We strive to provide the best customer experience possible, which is why we offer free shipping on all orders over $150 (use code FREESHIP at checkout, please note this can not be used with any other discount code). If you have any questions about our shipping policy, please don't hesitate to contact us.
Return & Exchange Policy
Thank you for choosing to shop with our small business. Please measure your pup correctly before purchasing any collar or harness to ensure you get the correct size.
As we are a small business we cannot offer refunds on change of mind or incorrect sizing. We can offer you a exchange or store credit.
If your collar or harness does not fit we are happy to exchange the item for you for another size, providing the following:
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You contact us within 10 days of receiving your item/s via email cuddlypugsquad@outlook.com
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The product/s must be in original condition and packaging and must be unmarked/unworn
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For hygiene purposes we cannot accept returns/exchanges on items that have been worn
The customer will be responsible for all associated shipping costs.
We don't accept returns on SALE items, so please choose carefully when placing your order.
you receive an item that is faulty we will replace the item, photos will need to be supplied.
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